We've got you covered

Warranty & Repairs

Every pair of Melonz is built to perform like the rest of your gear, not just as an accessory. We stand behind everything we make, so register your pair for a 365 day warranty today. Your product(s) must be registered to be eligible for warranty protection or repairs. If you purchased from our online store your warranty is already registered. 

What is the Melonz Warranty?

Melonz warrants its products to be free from material defects or workmanship issues for a period of 365 days from the original date of purchase. This warranty is only valid for the original owner and does not extend to any third parties. 

To start a warranty claim, please contact us and send us your order number or other proof of purchase, along with a photo of the potential warranty issue. Original proof of purchase is required. If you have a return or exchange issue, please see our returns and exchange policy. Products that are excluded are indicated on their product page.

What is Covered?

To ensure the warranty of your product(s), please refer to the proper use and maintenance instructions that were included with your product at purchase. We want you to be happy with your purchase, so please contact us if you have any issues with your order. If your products have material defects or issues with workmanship, we will take care of the problem.

Here are some examples of issues covered by our 365 day warranty:

  • Malfunctioning hinges
  • Flaking or discoloration of the frame
  • Premature decay of nose pads and/or temple grips
  • Breakage of the frame or lenses due to structural failure
  • Delamination, bubbles, peeling or other imperfections of the lens coating

What is Not Covered?

The following misuse is not covered by the Melonz warranty:

  • Lost or stolen items
  • Normal wear and tear, which includes scratches or marks on lenses
  • Damage caused by improper use or storage, or damage caused by intentional or unintentional abuse, neglect, or accident
  • Any damage caused by solvents or chemicals, which may include sunscreen, hair spray, cologne, kitchen cleaners, alcohol, etc
  • Any modifications

What is the Melonz Repair Policy?

At Melonz, we're committed to ensuring your sunglasses stand the test of time, just like the best of your gear. We understand that even the sturdiest sunglasses might need a tune-up, which is why we offer comprehensive repair services.

  • $20 lens replacement
  • $25 frame replacement

For those moments when life happens, we've got you covered with a $20 full service lens replacement and a $25 full frame replacement. Whether it's a day on the beach or an unexpected adventure, we want your Melonz to be right there with you, in perfect condition.

As stated above, Melonz products come with a 365-day warranty against material defects or workmanship issues, valid for the original owner with proof of purchase. This warranty covers everything from malfunctioning hinges to the premature decay of nose pads and more. However, it's good to note that normal wear and tear or damage from improper use aren't covered. If you're experiencing issues with your Melonz, reach out to us with your order number and a photo of the issue, and we'll guide you through the next steps.

Our goal is to make the repair process as smooth and hassle-free as possible, ensuring your Melonz are back to making statements, not sitting in the repair shop.