Finding the perfect fit shouldn't be a hassle! At Melonz Eyewear, we offer a seamless and stress-free return and exchange process. Here are a few frequently asked questions about our returns and exchange policies to help make sure you find your perfect fit.
Returns & Exchanges
- Visit our returns center
- Enter your order number, email address or phone number to start.
- Follow the instructions and select the items you want to return or exchange
- Once your request is approved, you will get a confirmation email with further instructions
- Within 30 days from the date of receipt
- In unused & no scratched lenses
- Nestled in its original packaging
- Used sunglasses showing signs of wear
- Shades with scratched lenses
Yes. You can exchange your Melonz for a different size, color, or style. Once the exchange request is approved, the replaced item will be shipped to you with a return label.
- Refund to the original payment method
- Refund to store credit (if applicable)
After you place your return request, you will receive instructions on how to ship the returned products. Please refer to the email and reach out to us if you have any further questions!
Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5–7 business days after approval.
